Effective Date: 10th of December 2024
Welcome to Iltzovlo Coffee (hereinafter referred to as “we,” “us,” or “our”). These Terms and Conditions govern your use of our website located at iltzovlo.gr and any related services or products. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our services.
1. Definitions
- “Website” refers to iltzovlo.gr.
- “User” refers to any person accessing or using the website.
- “Products” refers to coffee, coffee equipment, and accessories available for purchase.
2. User Responsibilities
When using our website, you agree to:
- Provide accurate and up-to-date information during transactions or when filling out forms.
- Use the website for lawful purposes only.
- Avoid disrupting, hacking, or misusing our website or content.
We reserve the right to terminate access to the website if misuse or fraudulent activity is detected.
3. Products and Services
Product Availability
We strive to keep all products in stock; however, availability may vary. If a product becomes unavailable after purchase, we will notify you and provide a refund or alternative options.
Product Descriptions
We aim to describe products as accurately as possible. However, minor variations (e.g., color, weight, or appearance) may occur.
Pricing
All prices are listed in EUR (€) and include applicable taxes unless otherwise stated. Shipping costs will be calculated at checkout. We reserve the right to modify prices at any time.
4. Orders and Payments
Order Confirmation
Once you place an order, you will receive an email confirmation with the order details. If there are issues with your order, we will notify you promptly.
Payment Methods
We utilize Viva Wallet’s Smart Checkout to provide a secure and seamless payment experience. Through this platform, we accept a variety of payment methods to accommodate your preferences:
- Card Payments: Visa, Mastercard, American Express, Maestro, JCB, Discover, Diners Club International.
- Digital Wallets: Apple Pay, Google Pay, Samsung Pay, PayPal, Viva Wallet.
- Local Payment Methods: Bancontact QR, BLIK, EPS, Giropay, iDEAL, Klarna, MULTIBANCO, P24, Sofort, Trustly.
- Direct Debit: SEPA Direct Debit, Pay by Bank.
This extensive selection ensures flexibility and convenience, allowing you to choose the payment method that best suits your needs.
Note: Availability of certain payment methods may vary based on your location and the specifics of your transaction.
5. Shipping and Delivery
We currently ship to Greece and the European Union. Delivery times vary depending on location and shipping method. Estimated delivery will be provided at checkout. Shipping costs will be calculated during the checkout process.
Delays: While we aim to deliver orders on time, unexpected delays may occur. We are not liable for delivery delays caused by external factors such as weather or courier services.
6. Returns, Refunds, and Cancellations
Returns and Exchanges
- Eligibility: You may return non-perishable products (e.g., equipment) within 14 days of receiving them.
- Items must be unused, in original packaging, and in resalable condition.
- Non-refundable items: Due to the perishable nature of coffee, roasted coffee cannot be returned.
Refund Process
Once we receive and inspect your returned items, we will notify you of the refund status. Approved refunds will be issued to the original payment method within 7-10 business days.
Order Cancellations
Orders may be canceled before shipment by contacting us at info@iltzovlo.gr.
7. Intellectual Property
All content on this website, including text, images, graphics, logos, and software, is the property of iltzovlo coffee or its licensors and is protected by copyright laws.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our products, services, or website.
- We are not responsible for errors, omissions, or inaccuracies on the website.
9. Privacy Policy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
10. External Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any linked sites.
11. Account Termination
We may suspend or terminate user access for any violations of these Terms.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting. It is your responsibility to review these Terms periodically. Continued use of the website constitutes acceptance of any updates.
13. Governing Law
These Terms and Conditions are governed by the laws of Greece. Any disputes arising out of or related to these Terms will be resolved in the courts of Greece.
14. Contact Information
For questions about these Terms or our services, please contact us:
- Email: info@iltzovlo.gr
- Address: 25is Martiou 19, Nea Lampsakos, 34100, Greece
By using this website, you agree to the above Terms and Conditions.